Why does blackberry have outages

It will be tough to mollify those customers quickly, as systemic failures can be complicated to diagnose and fix. If service problems continue to plague RIM, it will undercut any positive moves on the device front. Customers won't care how good the hardware is if the phone simply won't work.

And they may not be soon to forget. RIM doesn't have much room for error left. Its last quarter was grim , with sales missing forecasts and RIM's new devices drawing mixed reviews. RIM's co-CEOs assured analysts and investors that the company is in the middle of a turnaround and will show improvement in the current quarter, which ends in November.

Next week they'll have a high-profile platform for their efforts: RIM's annual U. Next week, they'll have the chance to deliver them in-person to RIM executives. Research in Motion founder Mike Lazaridis told customers: "We've let many of you down.

Print Comment. Did Apple save Dr. Dre and Jimmy Iovine just in time? My list may skip a few minor outages, and it's mostly focused on North America, but it offers a quick look at the frequency and reach of the average major BlackBerry service outage. This outage took place on a Wednesday night ET and lasted into Thursday morning, leaving millions of BlackBerry customers without e-mail.

Because the service issue occurred overnight and not during business hours, most North American businesspeople weren't all that concerned, though many were still frustrated. Most of the news reports on the outage took a lighthearted stance, and many BlackBerry users joked that the service disruption actually gave them a welcome reprieve from work.

RIM blamed the outage on problems during an expansion of its network infrastructure. RIM did not release information on the cause of the outage—at least that I can find. RIM didn't release an official explanation as to why the service was unavailable—at least that I can find--but around 2 PM ET, the company issued a statement saying the problem was resolved. Then, less than a week later, on the night of Tuesday, December 22, RIM was hit with another major service issue that last roughly 8 hours, until early Wednesday December The timing is particularly bad for RIM because the service interruptions coincide with the first day of sales for Apple's newest iPhone, which itself is expected to break sales records this weekend.

Almost exactly a year ago, RIM suffered the worst system failure in company history, after traffic-directing hardware at one of its European servers failed. The outage lasted several days, affected tens of millions of users and gave the company a public relations black eye. This time, however, the company appears to have gotten the problem under control in just a few hours. Report an error.